Customers

Customer Communications

At the beginning of 2006, Southland Tube began monitoring its on-time delivery percentage on a daily basis. Rollins Montgomery states, "Southland Tube has always had the reputation of great service. Our service is one of the many attributes that separates us from our competition and a solid logistics base is a major contributing factor in achieving that service excellence. We value and take pride in each and every relationship we have with our current contract carriers."

The company grades each of the contract carriers annually based on their on-time percentage along with other variables such as truck availability and overall efficiency. The carrier with the best record is recognized with an award. The competition for 2009 was very close with this past year averaging 97%. P & S Transportation was awarded the best on-time percentage with a 98% rating. P & S was established in June of 2004 and began doing business with Southland Tube in early 2005. Rollins adds, "P & S was a strong player in helping us add trucking capacity after our MIll 5 expansion in late 2005. I have witnessed P & S' growth in recent years and they are a valued partner to our success."